All growing design firms run into the same fundamental problems. Hair on fire, not sure who sent what to the client, stuff everywhere. The good news? Indema solves all of this.
Indema helps cultivate teams that actually enjoy working together on new projects by providing all the tools necessary for a design firm to be more productive, organized, and in sync. All through one platform.
With indema, conversations and processes are structured in one tool. It’s how it should be! We create the focus and clarity your team needs to get their best work done.
At indema, we focus so much on the growth of your design firm. Of course, it’s hard to do this alone so we’ve sought the help of industry-leading partners to extend your capabilities in your design firm!
One of our biggest focus’ are helping designers all over the world determine if indema is the right tool for them. So, we’ve compiled the most frequently asked questions so you don’t have to reach out! But of course, you still can if you have more questions.
What currencies does indema support?
indema is a global platform with design firms in over 15 different countries. Our platform allows you to not only work in a default currency to your home currency but also if you were to get a client in a different country, you can actually charge your client in their own currency! We’ve made this very easy for anyone in the world to use indema.
How long does indema take to get set up?
That depends on the size of your team, company, and your requirements. For most of our designers getting fully up and running with indema takes from a few days up to a few weeks – that includes importing your data (contacts, vendors, etc.), and getting to know the system. But, we are here along the way to help as much as possible.
Can I import things from my existing platform?
We’ve made it as easy as possible to migrate data from your other platform. We have import options for Clients, Vendors, Leads, Projects, Tasks, and even products! The only challenge you’d run into, is if your existing solution does not have any export options. Otherwise, it’s relatively easy to migrate!
How does indema's pricing structure work?
indema is a tiered subscription service so the pricing depends on the number of people in your team as well as the plan that suits you the best! All plans are inclusive of our core features, with add-on options to extend the capability of your account. Click here to go to our plans and pricing page.
Can I charge my clients and is there a fee?
Yes! You can charge your clients for anything! We integrated with Stripe, Paystack, Razorpay, and Paypal. We are incrementally adding integrations down the road as well to extend these capabilities. We do not charge you a fee (like competitor platforms do!). You are just charged for whatever fee the platform you choose to use charges. Typically 3% for credit card transactions and 1% for ACH.
Does indema integrate with any accounting software?
Right now indema integrates with QuickBooks Online. This is also done on an automated level meaning once you connect to QBO, all your data (Clients, Vendors, Products, and all finances) syncs automatically as you create or edit them inside indema!
What makes indema different from other platforms?
Aside from our DNA and the values that make up who we are as a company, we have many features that differ from the other platforms. We believe that there is no “better” or “worse” platform than indema! We believe a designer should write down their full design process in a checklist form, and explore the platform that checks off most of those boxes!
Is there a learning curve with indema?
With transparency being one of our core values, we have to say that this totally depends on you and how you are able to latch onto new tech! What we can also say is that it is absolutely a commitment, and if you aren’t fully ready to make a few weeks to a few months commitment (depending on your team size), indema most likely wont be the right tool for you right now.
What kind of support and training is offered?
We support all of our plans both on live chat, as well as email support. For training, we do provide a free onboarding session for every new designer, and we provide group webinar training on a weekly basis.